Terms of service.

Effective Date: January 1 ,2026

Welcome to Azure Small Business Solutions, LLC. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our services.

1. Definitions

"Company," "we," "us," or "our" refers to Azure Small Business Solutions, LLC, a limited liability company organized under the laws of Missouri.

"Client," "you," or "your" refers to the individual or entity engaging our services.

"Services" refers to the virtual assistant services we provide, including but not limited to administrative support, content marketing, SEO support, and digital product creation.

"Agreement" refers to these Terms and Conditions along with any service agreements, proposals, or contracts executed between you and the Company.

2. Services Provided

Azure Small Business Solutions, LLC provides virtual assistant services including:

• Administrative support

• Content marketing

• Search engine optimization (SEO) support

• Digital product creation and support

The specific scope of services will be outlined in individual service agreements or project proposals. We reserve the right to refuse service to anyone for any reason at any time.

3. Service Engagement

Services may be engaged through:

Monthly Retainers: Ongoing services provided on a monthly basis for a set fee. Retainer agreements outline the scope of work, hours allocated, and deliverables.

Project-Based Work: One-time projects with defined scope, timeline, and deliverables for a set fee.

All service engagements must be confirmed in writing via email, proposal acceptance, or signed service agreement.

4. Payment Terms

Monthly Retainers: Payment is due at the beginning of each month before services commence. Retainer fees are non-refundable.

Project-Based Work: Payment terms will be specified in the project proposal and may include deposits, milestone payments, or full payment upon completion.

Late Payments: Invoices not paid within the specified terms may incur late fees and may result in suspension of services until payment is received.

Currency: All fees are quoted and payable in United States Dollars (USD).

5. Contract Termination and Cancellation

Termination by Client: Either party may terminate a monthly retainer agreement with 30 days' written notice. Written notice must be provided via email.

Termination by Company: We reserve the right to terminate services immediately if payment is not received, if you violate these Terms, or if continuation of the relationship is no longer feasible.

Project Cancellation: Project-based work may not be cancelled once work has commenced. Any deposits paid are non-refundable. If you cancel a project in progress, you will be invoiced for work completed to date.

Upon Termination: Upon termination, you remain responsible for payment of all services rendered through the termination date. We will provide deliverables for paid work completed.

6. Refund Policy

Due to the nature of our services:

• Monthly retainer fees are non-refundable

• Project deposits are non-refundable

• Services already rendered are non-refundable

All sales are final. No refunds will be issued for change of mind, dissatisfaction with results, or any other reason after services have been provided.

7. Client Responsibilities

As a client, you agree to:

• Provide timely, accurate information and materials necessary for service delivery

• Respond to communications in a timely manner

• Provide constructive feedback and approvals as needed

• Grant necessary access to accounts, platforms, or tools required for service delivery

• Review and approve all deliverables before publication or use

Delays caused by lack of client responsiveness or failure to provide necessary materials may result in project timeline extensions without additional compensation to the client.

8. Confidentiality and Data Security

We understand the sensitive nature of business information and take confidentiality seriously:

• We will not disclose your confidential business information to third parties without your consent

• We use project management and writing applications that may store your data; you acknowledge and consent to this use

• We implement reasonable security measures to protect sensitive information such as passwords and login credentials

• You are responsible for maintaining backups of your data

While we take precautions to secure your information, we cannot guarantee absolute security. You acknowledge the inherent security risks of internet-based services.

9. Intellectual Property

Client Materials: You retain all rights to materials you provide to us. You grant us a license to use these materials solely for the purpose of providing services to you.

Work Product: Upon full payment, you will own the final deliverables created specifically for you. This includes content, documents, and digital products created as part of our services.

Pre-Existing Materials: We retain ownership of our pre-existing templates, processes, methodologies, and tools used in providing services.

Portfolio Use: Unless otherwise agreed in writing, we reserve the right to use completed work in our portfolio and marketing materials. We will not disclose confidential information in such use.

10. Limitation of Liability

To the maximum extent permitted by law:

• We provide services "as is" without warranties of any kind

• We do not guarantee specific results from our services

• Our total liability for any claims arising from our services shall not exceed the total amount paid by you for services in the 12 months preceding the claim

• We are not liable for indirect, incidental, consequential, or special damages including loss of profits, revenue, data, or business opportunities

• We are not responsible for errors or delays caused by client-provided information, third-party services, or circumstances beyond our control

11. Indemnification

You agree to indemnify, defend, and hold harmless Azure Small Business Solutions, LLC, its owners, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including attorney's fees) arising from:

• Your use of our services

• Your violation of these Terms

• Your violation of any rights of third parties

• Materials you provide to us for use in our services

12. Third-Party Services

Our services may utilize third-party platforms, tools, or services. We are not responsible for:

• The availability, functionality, or security of third-party services

• Changes to third-party platforms or their terms of service

• Data loss or security breaches at third-party services

You acknowledge that use of third-party services is subject to their respective terms and conditions.

13. Dispute Resolution and Governing Law

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Missouri, United States, without regard to conflict of law principles.

Jurisdiction: Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the state and federal courts located in Saint Charles County, Missouri.

Informal Resolution: Before pursuing formal legal action, you agree to first attempt to resolve any disputes informally by contacting us directly.

14. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

17. Entire Agreement

These Terms, together with any service agreements or proposals, constitute the entire agreement between you and Azure Small Business Solutions, LLC regarding our services and supersede all prior communications and proposals.

18. Contact Information

For questions about these Terms, please contact us at:

Azure Small Business Solutions, LLC

Saint Charles, Missouri, United States

Jessica@ThisIsAzure.com

By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.